Privacy Policy

1. Introduction

55pp operates the online casino and sports betting platform accessible at 55pp.asia. This Privacy Policy explains the manner in which 55pp, as the data controller, collects, processes, stores, uses, and discloses personal information obtained from individuals who visit the 55pp website or register an account on the 55pp platform.

This policy applies to all personal data collected through the 55pp website, mobile web platform, account registration process, payment flows, live chat, customer support interactions, and any other touchpoints through which 55pp may interact with players or prospective players in the Philippines and elsewhere.

By registering an account on 55pp or continuing to use the platform, you acknowledge that you have read, understood, and agreed to the data processing practices described in this Privacy Policy. If you do not agree, you must cease using the 55pp platform and may request account closure by contacting 55pp support.

2. Data Controller

For the purposes of the Data Privacy Act of 2012, the data controller responsible for the personal information of 55pp players and website visitors is the operating entity behind the 55pp platform at 55pp.asia.

A designated Data Protection Officer (DPO) has been appointed to oversee 55pp's compliance with applicable data protection legislation and to serve as the primary point of contact for data subject inquiries. Contact details for the DPO are provided in Section 16 of this Policy.

3. Personal Data We Collect

55pp collects personal data across several categories. The table below sets out the types of data collected and the purpose for which each category is collected:

55pp does not collect special categories of personal data (such as health data, religious beliefs, or biometric data) unless explicitly required by law or with your clear and informed consent.

4. How We Collect Personal Data

55pp collects personal data through the following means:

4.1 Direct Collection

Information you provide voluntarily when you register an account, complete a deposit or withdrawal, submit a support ticket, respond to a promotion, or communicate with the 55pp team through any channel.

4.2 Automated Technical Collection

Data that is automatically generated when you interact with the 55pp platform, including your IP address, device identifiers, browser characteristics, session logs, and usage patterns. This data is collected using standard web server logs, session management systems, and first-party analytics tools.

4.3 Identity Verification Documents

Documents submitted by you for Know Your Customer (KYC) purposes, including copies of government-issued identification and proof of address. These documents are processed securely and retained only for the duration required by applicable regulation.

4.4 Payment Providers

Confirmation data and masked financial details received from GCash, PayMaya, BDO, BPI, Metrobank, UnionBank, and cryptocurrency network confirmations when you initiate a deposit or withdrawal. 55pp does not store full payment credentials — this data is handled directly by your payment provider.

5. Lawful Basis for Processing

Under the Data Privacy Act of 2012, 55pp relies on the following lawful bases for processing your personal data:

• Contractual necessity: Processing required to perform our obligations under the account agreement with you — including processing deposits, paying out winnings, and managing your account.
• Legal obligation: Processing required to comply with applicable Philippine law, including obligations under the Anti-Money Laundering Act (RA 9160), PAGCOR regulatory requirements, and the Data Privacy Act itself.
• Legitimate interests: Processing carried out to protect the security and integrity of the 55pp platform, prevent fraud, detect prohibited conduct, and improve the platform experience — where these interests do not override your fundamental rights.
• Consent: Processing for marketing communications and optional personalisation features, where you have given clear, freely given, specific, and informed consent. You may withdraw consent at any time.

6. How 55pp Uses Your Personal Data

55pp uses collected personal data for the following specific purposes:

1. Account management: Creating, maintaining, and securing your 55pp account; processing 55pp login requests; resetting credentials; managing account limits and responsible gaming settings.
2. Payment processing: Verifying and processing GCash, PayMaya, bank transfer, and cryptocurrency deposits and withdrawals; preventing payment fraud; reconciling account balances.
3. Identity and age verification: Confirming that you are at least 21 years of age and are the person you claim to be, as required by PAGCOR regulations and 55pp's Terms and Conditions.
4. Regulatory compliance: Meeting anti-money laundering (AML) obligations, filing regulatory reports where required, and cooperating with lawful requests from PAGCOR or Philippine law enforcement authorities.
5. Platform security: Detecting and preventing unauthorised access to accounts, identifying and blocking fraudulent activity, monitoring for prohibited conduct, and protecting the integrity of game outcomes.
6. Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour; enforcing deposit limits, loss limits, and self-exclusion arrangements you have activated.
7. Customer support: Responding to inquiries, resolving disputes, investigating complaints, and improving support quality through review of interaction logs.
8. Marketing communications (consent-based): Sending promotional offers, bonus notifications, and platform updates to players who have opted in. You may opt out of marketing at any time through your Account Settings.
9. Platform improvement: Using aggregated, anonymised usage data to understand how players use the 55pp platform and to make improvements to game selection, interface design, and technical performance.

7. Data Sharing and Disclosure

55pp does not sell or rent your personal data to any third party. Your data may be shared with the following categories of recipients, strictly on a need-to-know basis and under appropriate data processing or confidentiality agreements:

7.1 Payment Service Providers

GCash (GXI), PayMaya, participating banks (BDO, BPI, Metrobank, UnionBank), and cryptocurrency processing partners receive transaction-specific data necessary to process your deposits and withdrawals. Each provider operates under its own privacy policy and is independently regulated.

7.2 Game Providers and Software Licensors

Third-party game studios and platform providers who supply games to the 55pp lobby may receive a session token and anonymised player ID to load and operate game software. Full identity or payment data is not shared with game providers.

7.3 Identity Verification Partners

KYC and AML service providers who assist 55pp in verifying player identity documents and screening against sanctions lists. These providers are bound by strict confidentiality obligations.

7.4 Regulatory and Law Enforcement Authorities

PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and Philippine law enforcement agencies may receive player data where 55pp is required by law to disclose it. 55pp will not disclose data beyond what is strictly required by any such legal obligation.

7.5 Professional Advisers

Legal counsel, auditors, and other professional advisers engaged by 55pp may access personal data on a confidential basis to the extent necessary to provide their services.

In all cases, 55pp ensures that third-party recipients of personal data are bound by appropriate contractual obligations requiring them to protect the data in a manner consistent with this Privacy Policy and applicable Philippine law.

8. Cookies and Tracking Technologies

55pp uses cookies and similar technologies to operate and improve the platform. The following categories of cookies are used:

• Strictly necessary cookies: Required for the platform to function, including session authentication, login state management, and security features. These cannot be disabled.
• Performance cookies: Used to collect anonymised information about how players interact with the 55pp platform, helping identify areas for improvement. No personally identifiable information is included in performance cookie data.
• Functionality cookies: Enable the platform to remember your preferences, such as your preferred language, deposit method, and responsible gaming settings.
• Security cookies: Used for fraud detection and prevention, including identifying unusual login patterns and protecting against cross-site request forgery (CSRF) attacks.

You may control cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the 55pp platform, including the 55pp login function.

9. Data Security

55pp implements a multi-layer security architecture to protect player personal data from unauthorised access, accidental loss, disclosure, or destruction. Security measures include:

• Transport encryption: TLS 1.3 on all data transmissions between your device and 55pp servers;
• Storage encryption: AES-256 encryption for all personally identifiable data stored on 55pp systems;
• Access controls: Role-based access to personal data, with all access logged and audited. No 55pp employee has access to plaintext passwords;
• Two-factor authentication: All administrative access to systems holding player data requires multi-factor authentication;
• Intrusion detection: Continuous monitoring of platform infrastructure for suspicious activity;
• Regular security assessments: Periodic penetration testing and vulnerability scanning by qualified security professionals.

10. Data Retention

55pp retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, to comply with legal and regulatory obligations, or to resolve disputes. The following retention periods apply as general guidelines:

• Account and identity data: Retained for the life of the account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AML regulatory requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act (RA 9160) and its implementing regulations.
• KYC verification documents: Retained for the period required by applicable AML and PAGCOR regulations, typically five (5) years from the end of the customer relationship.
• Support and communication records: Retained for three (3) years from the date of the final interaction, unless the subject of an ongoing dispute or investigation.
• Technical and usage data: Retained in identifiable form for a maximum of two (2) years from collection; thereafter retained only in anonymised, aggregated form for analytical purposes.
• Marketing preference data: Retained until consent is withdrawn or the account is closed.

Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised. 55pp will not retain data beyond the minimum required period solely for commercial purposes.

11. Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights as a data subject. 55pp is committed to facilitating the exercise of all applicable rights within the timeframes prescribed by law:

• Right to Access: You may request a copy of the personal data that 55pp holds about you, together with information about how it is being processed.
• Right to Rectification: You may request that inaccurate or incomplete personal data be corrected. Minor corrections — such as updating a mobile number — can be made directly in Account Settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected and there is no overriding legal obligation requiring retention. Note that transaction and KYC records may be retained in compliance with AML and PAGCOR obligations even after a deletion request.
• Right to Object: You may object to the processing of your personal data for marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.
• Right to Data Portability: You may request that 55pp provide your personal data in a structured, commonly used, machine-readable format for transfer to another service.
• Right to Complain: If you believe 55pp has not handled your personal data in accordance with the Data Privacy Act, you have the right to file a complaint with the National Privacy Commission of the Philippines.

To exercise any of the above rights, submit a written request to the 55pp Data Protection Officer at the contact details provided in Section 16. 55pp will respond to verified data subject requests within fifteen (15) working days of receipt.

12. Children's and Minors' Privacy

If 55pp discovers or has reason to believe that an account has been registered by a person under the age of 21, that account will be immediately suspended, all data associated with it will be deleted (subject to any overriding regulatory obligation), and any deposits or winnings may be forfeited.

If you are a parent or guardian and believe that a minor in your care has registered a 55pp account, please contact the 55pp support team immediately via live chat or at the contact details in Section 16.

13. Cross-Border Data Transfers

The 55pp platform operates with game providers, technical infrastructure providers, and KYC service partners that may be located outside of the Philippines. Where personal data is transferred to recipients in jurisdictions outside the Philippines, 55pp ensures that appropriate safeguards are in place, including:

• Contractual clauses requiring the foreign recipient to apply data protection standards equivalent to those required under Philippine law;
• A determination that the recipient country has adequate data protection legislation in place; or
• Your explicit consent to the cross-border transfer.

Transfers made to cryptocurrency network infrastructure occur inherently across international borders by the nature of blockchain technology. These transfers involve only wallet addresses and transaction amounts — no personally identifiable data is embedded in on-chain transactions initiated by 55pp.

14. Third-Party Links and Embedded Content

The 55pp platform may display links to, or content from, third-party websites or services — for example, live dealer game streams or payment gateway interfaces. 55pp is not responsible for the privacy practices of third-party services. Accessing any third-party service through the 55pp platform is governed by that service's own privacy policy. 55pp encourages players to review the privacy policies of any third-party services they interact with.

15. Updates to This Privacy Policy

55pp reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance from the National Privacy Commission. The revised policy will be published at 55pp.asia/privacy-policy with an updated "Last updated" date at the top of the document.

Where changes are material — meaning they affect your rights or the nature of our data processing in a significant way — 55pp will notify registered players by SMS to their registered mobile number or by posting a prominent notice on the platform prior to the change taking effect. Your continued use of the 55pp platform following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.

16. Contact and Data Protection Officer

For any questions, requests, or complaints relating to this Privacy Policy or the processing of your personal data by 55pp, please contact the Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated. Information on how to file a complaint is available on the NPC's official website.

Please note that all email addresses shown on the 55pp platform are for support and correspondence purposes only. They are displayed as plain text and are not clickable links.